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Administrative staff are vital to the smooth running of any organization and play a key role in contributing to the performance of their teams and departments. Their effectiveness has a direct influence on the productivity and efficiency of others and often determines the quality of service provided to internal and external customers.

This seminar has been designed to enable administrators to enhance their personal effectiveness and working practices, build stronger relationships, broaden their contribution to the team and achieve excellence in the service they provide to colleagues and customers.


  • To understand the core responsibilities of office professionals.
  • To identify, review and update the basic administrative systems required by an organization.
  • To understanding the importance of dealing with confidential documents and issues
  • To understand how to deal with incoming mail and tasks and how to refer tasks to the right people.
  • To confidently tackle the various methods of filing.
  • To show ways to optimize the use of technology.
  • To develop policies and procedures on administrative systems and write them into a manual
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