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History has shown us over time that where individuals or organisations are, conflicts are bound to abound because of individual differences. Failure to effectively resolve these issues could lead to terrible and enduring consequences for the organizations. The longer these differences are allowed to exist, the more severe the consequences of the conflicts.
The truth however is that these conflicts do not develop overnight. There are always causes and symptoms which point to impending calamity. The problem however is that many people are ignorant of these signs and thus unable to interprete them accurately. According to renowned scholar Manfred Kets de Vries, some of these signs include conflict avoidance, micro management, the tyrannization of subordinates to mention just a few.
This seminar will help participants deal with negativity and interpersonal conflict more effectively. They will learn to recognize their counter-productive habit patterns and learn new methods of resolving conflict with win-win outcomes.


  • To teach participants the value of maintaining relationships.
  • To show the role of healthy conflicts between organisations.
  • To highlight coping strategies and individual coping style.
  • Differentiating between conflict, disagreement and confrontation
  • To show all the alternatives i.e. fight, flight or submit.
  • To help set communication and personal boundaries in the workplace.
  • To help participants in identifying and owning their emotions.
  • To help participants in recognizing their reactive behaviours and how they are triggered.
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